Return & Refund Policy

Last Updated: 10/6/2025

Important Note for Industrial Products

Due to the nature of IBC tanks, chemical drums, and Sumandri Jhag insulation materials, our return policy differs from standard consumer goods. Please read carefully.

1. Eligibility for Returns

We accept returns only under these conditions:

  • Defective Products: Manufacturing defects or damage during shipping (must report within 24 hours of delivery)
  • Wrong Item Shipped: If we shipped incorrect product/specification
  • New Products Only: Used containers/drums are non-returnable unless specified otherwise
Non-Returnable Items
  • Used/refurbished IBC tanks and drums
  • Cut or installed Sumandri Jhag insulation
  • Products with removed safety seals
  • Custom-ordered items

2. Return Process

  1. Report Within 24 Hours: Contact us immediately at 0300 1234567 or returns@ibctankstore.com with:
    • Order number
    • Photos of defect/wrong item
    • Delivery receipt
  2. Return Authorization: We'll issue an RMA number if eligible
  3. Prepare for Pickup: Repackage securely (original packaging preferred)
  4. Inspection: Our team verifies condition at our Lahore warehouse
  5. Resolution: Choose replacement, credit, or refund
Return Shipping
  • Our Error: Free pickup within Lahore
  • Customer Error: Return shipping at customer's expense
  • Outside Lahore: Coordinate with our logistics team

3. Refund Policy

Refund Type Processing Time Method Deductions
Full Refund 7-14 business days Original payment method None (if our error)
Partial Refund 5-7 business days Store credit or bank transfer Restocking fee (15%)
Replacement Depends on stock Priority shipping None

Note: Refunds for bank transfers may take additional 2-3 days to reflect in your account.

4. Special Conditions for Industrial Products

Liquid Containers
  • Must be completely drained and dry
  • No residual odors for food-grade returns
  • Original caps/seals must be intact
Sumandri Jhag
  • Uncut rolls only
  • Original packaging required
  • No exposure to moisture

5. Warranty Information

  • New IBC Tanks: 1 year against manufacturing defects
  • Sumandri Jhag: 6 months material integrity
  • Used Containers: 30-day functionality guarantee
  • Warranty void if improperly cleaned/modified

Need Help With Returns?

Contact our returns department: