Order Cancellation Policy

Last Updated: 10/6/2025

Important Industrial Product Notice

Due to the specialized nature of IBC tanks, chemical drums, and Sumandri Jhag insulation materials, our cancellation policy differs from standard consumer goods.

1. Cancellation Timeframes

Order Status Cancellation Window Refund Eligibility Processing Fee
Before Processing Within 2 hours of order 100% refund None
Processing Started Before shipping 85% refund 15% restocking
Shipped Cannot cancel Return possible* See return policy
Custom/Bulk Orders Non-cancellable N/A N/A

*Note: Shipped orders may be returned only if defective or incorrect. See our Return Policy for details.

2. How to Cancel an Order

Immediate Contact

Call 0300 1234567 (Press 4 for Cancellations) as soon as possible

Provide Details

Have your order number and payment method ready

Confirmation

Receive SMS/email confirmation of cancellation

3. Refund Processing

Refund Methods
  • Credit/Debit Cards: 5-7 business days to reflect
  • Bank Transfer: 3-5 business days (provide IBAN)
  • JazzCash/EasyPaisa: Within 24 hours
  • Store Credit: Immediate (with 5% bonus)
Processing Times
  • Standard Cancellations: 1 business day to process
  • Bulk Orders: 3-5 business days
  • Bank Holidays: Delays may occur
  • International Cards: Additional 2-3 days

4. Special Cases

Custom/Bulk Orders

Orders exceeding PKR 500,000 or custom-configured items:

  • 50% non-refundable deposit required
  • No cancellations after production begins
  • Case-by-case exceptions may apply
Used Chemical Drums

Special cancellation terms apply:

  • No cancellations after cleaning process begins
  • 25% restocking fee if cancelled before shipping
  • Must disclose original chemical contents

5. Cancellation FAQs

Industrial products require special handling:
  • IBC tanks must be re-inspected and re-palletized
  • Sumandri Jhag rolls undergo quality re-check
  • Warehouse space allocation costs
  • Administrative processing
The 15% fee covers these operational costs.

Partial cancellations are permitted only if:
  1. Requested within 2 hours of ordering
  2. Items haven't entered processing
  3. Minimum order value (PKR 25,000) is maintained

For bulk orders, partial cancellations may incur a 10% fee on cancelled items.

For delays beyond our control (transport strikes, weather):
  • Free cancellation with full refund
  • Option to wait with 5% discount
  • Priority rescheduling
For delays caused by us:
  • Free upgrade to expedited shipping
  • 5% credit on future orders
  • Daily updates until delivery

Need to Cancel an Order?

Contact our cancellations department immediately: